Refund & Return Policy

Effective Date: January 1, 2025

At Deedimart, customer satisfaction is our top priority. We strive to provide a smooth and transparent shopping experience. This Refund and Return Policy explains the conditions under which returns, refunds, and exchanges are accepted. By purchasing from our website, you agree to the terms below.

1. General Guidelines

  • Returns and refunds apply only to products purchased directly from www.deedimart.com.

  • All return requests must comply with the terms outlined in this policy.

  • We reserve the right to deny returns if the conditions are not met.

2. Eligibility for Returns

You may request a return or exchange within 7 calendar days from the date of delivery if all the following conditions are met:

  • Unused & Undamaged: The item must be in new condition with no signs of wear or use.

  • Original Packaging: Includes all tags, labels, manuals, and accessories.

  • Proof of Purchase: A valid order confirmation or receipt must be provided.

  • Unboxing Video Requirement:

    • A clear, unedited unboxing video recorded under a continuous frame is mandatory.

    • The video must show the parcel sealed and unopened, the entire unboxing process, and the issue clearly visible (damage, defect, or wrong item).

    • Any edits, cuts, or interruptions in the video may result in rejection of the return request.

3. Non-Returnable / Non-Exchangeable Items

The following items are not eligible for return or exchange:

  • Products that have been used, opened, or damaged by the customer.

  • Products explicitly marked as "Non-Returnable" or "Final Sale" on the product page.

  • Electronic products.

  • Perishable goods, such as food and beverages.

  • Personal care, hygiene products, cosmetics, and innerwear.

  • Customized or made-to-order products.

  • Gift cards and promotional/free items.

4. Return Process

To initiate a return:

  1. Contact Us Within 7 Days

    • Email: info@deedimart.com

    • Phone: +91 9400321195

    • Include: Order number, product details, reason for return, and the unedited unboxing video.

  2. Approval

    • Upon reviewing your request, we will send return instructions if approved.

  3. Pack the Product

    • Use original packaging and include all documents and tags.

  4. Ship the Product

    • Ship to the return address provided using a reliable courier. For eligible cases, a free pickup may be arranged.

5. Refund Policy

  • Inspection & Processing: Refunds will be processed within 7–10 business days of receiving and inspecting the returned product.

  • Payment Method: Refunds will be issued to the original payment method or as store credit.

  • Cash on Delivery Orders: Will be refunded via bank transfer or store credit.

Shipping Costs

  • Deedimart Error (damaged/defective/wrong item): We bear the return shipping cost.

  • Customer-Initiated Return (e.g., changed mind): Return shipping charges apply and are deducted from the refund amount.

Refund Denial

Refunds may be denied if:

  • Items are not returned in the required condition.

  • The return request falls outside the 7-day eligibility window.

  • No valid unedited unboxing video is provided for defective/damaged items.

6. Exchange Policy

We offer product exchanges if:

  • The item meets return conditions.

  • The replacement item is in stock.

  • If the replacement is unavailable, you may choose a refund or store credit.

7. Damaged, Defective, or Incorrect Items

If your product is damaged, defective, or incorrect, you must:

  • Report within 24 hours of delivery.

  • Provide a clear, unedited unboxing video and photos of the issue.

  • Once verified, we will process a replacement, refund, or exchange at no extra cost.

8. Cancellation Policy

  • Before Shipment: You can cancel your order and receive a full refund.

  • After Shipment: Treated as a return; return policy will apply.

To cancel, contact us at info@deedimart.com or via customer support.

9. Additional Terms

Store Credit

  • You may choose store credit instead of a refund for quicker reuse on future purchases.

Timeframe

  • Returns/refunds must be initiated within 7 calendar days of delivery.

Rejected Returns

  • If your return is rejected, it will not be returned to you unless you pay the return shipping cost.

If you have questions or need assistance, please contact our support team at info@deedimart.com or call +91 9400321195.